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Privacy Policy

Hills Building Consultants (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, disclose, and secure your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our construction, inspection, and consulting services.

Types of Information Collected

  • Contact Details: Full name, phone number, email address, and billing address.

  • Property Details: Site address, structural specifications, building plans, and ownership/occupancy details.

  • Service Records: Inspection notes, photographs, structural assessment reports, and project history.

  • Financial Details: Payment information and transaction history (payment card details are processed securely via third-party payment gateways and are not stored directly on our servers).

  • Digital Data: IP address, browser type, cookies, and website usage analytics collected automatically when visiting our website.

How We Collect Information

  • Directly from you via website contact forms, quote request forms, email, telephone, or direct message.

  • In person during on-site property inspections, structural assessments, or consultations.

  • From third parties, such as property agents, principal contractors, local council authorities, or legal representatives acting on your behalf with your consent.

2. Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for the following primary purposes:

  • Providing site consultations, structural assessments, project management, and building inspection reports.

  • Issuing quotes, invoices, receipts, and managing payment processing.

  • Facilitating statutory compliance documentation and building approvals with local government bodies and relevant Western Australian authorities.

  • Communicating project updates, inspection schedules, and responding to service inquiries.

  • Complying with legal, regulatory, and insurance obligations.

We will not sell, rent, or trade your personal information to third parties. We disclose personal information only to third-party service contractors (such as specialist engineering consultants or IT service providers) who assist in delivering our services, or where required by law.

3. Storage and Data Security

We store personal information in secure physical and electronic formats.

  • Electronic Security: Data collected via our website is encrypted using Secure Sockets Layer (SSL) technology. Electronic records are hosted on secure servers protected by firewalls, access controls, and encryption standards.

  • Physical Security: Hard-copy files, site notes, and physical plans are stored in secure facilities accessible only by authorised personnel.

While we take all reasonable steps to safeguard your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

4. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.

To request access or correction, please contact our Privacy Officer in writing using the details provided below. We will respond within a reasonable timeframe (typically 30 days).

5. Complaints and Inquiries

If you have questions regarding this Privacy Policy or wish to lodge a complaint about a potential breach of the Australian Privacy Principles, please contact us at: